REFUND & RETURN POLICY
STANDARD WITHDRAWAL INSTRUCTIONS
Right of Withdrawal
The customer has the right to rescind the contract, without stating the reason, within 14 days. The withdrawal period expires after 14 days:
- in case of sale contract of one product only, from the day the customer or a third party, other than the carrier and designated by the customer himself/herself, gains physical possession of the item(s); or
- in case of sale contract of multiple products, ordered together and delivered separately, from the day the customer or a third party, other than the carrier and designated by the customer himself/herself, gains physical possession of the item(s); or
- in case of sale contract of a product consisting in multiple batches or items, from the day the customer or a third party, other than the carrier and designated by the customer himself/herself, gains physical possession of the last batch or item.
In order to exercise the right of withdrawal the customer is bound to notify us (at the following address: STEFANO CAU SRL, Via Napo Torriani 19 C, 22100 Como, phone: +39. 347.3039314, e-mail: info@sviluppo.christianmanganelli.com ) of your decision to rescind the present contract with an explicit statement (for example a letter sent by post, fax or e-mail). For this purpose the customer may use the standard withdrawal form available on the website in the section “Return Policy”.
In order to abide by the withdrawal time limit the customer simply needs to send us the withdrawal statement before the expiry of said withdrawal period.
Withdrawal consequences
If the customer withdraws from this contract, he/she will be refunded all payments he/she has made to us, excluding delivery costs and additional costs arising from the return of the item, without undue delay and, in any event, no later than 14 days from the date on which we are informed of his/her decision to withdraw from the contract. Such refunds will be made using the same payment method used for the initial transaction, unless the customer requests otherwise.
In case of withdrawal from a Multiple Order the delivery fees regarding this latter will not be refunded unless the customer is to rescind the entire Multiple Order contract.
The customer is kindly requested to send back the products without undue delay and, in any case, within 14 days of the date when he/she has notified his/her withdrawal from the present contract, following the procedure hereinafter. The term is observed if the customer returns the Products before the expiry of the previously mentioned 14-days period.
The return expenses.
The return takes place via our courier service, but the cost of returning the goods will be deducted from the refund to the customer.
The customer shall return the Product via our courier service, attaching the address provided with the Product to the Product packaging. The customer may then contact the courier to agree on the date and place of collection of the package. The customer shall be solely responsible for any decrease in the value of the goods resulting from handling the Product(s) other than what is strictly necessary to establish the nature, characteristics and functioning of the Product(s).
Return Form
